The Greater Toronto Area faces significant healthcare accessibility challenges, with Canada lagging behind other high-income countries in primary care access according to the 2024 Canadian Institute for Health Information report.

In this case study, a prominent northern GTA medical group with four locations and fifteen physicians partnered with Healtheon to address these challenges:

The multi-location practice implemented Healtheon's comprehensive digital wellness platform to streamline operations across all four locations. This strategic partnership allowed physicians to reduce administrative burden and focus more on patient care.

Through this implementation, the practice achieved:

• 20% increase in patient satisfaction

• 30% quicker appointment booking and issue resolution

• 25% reduction in administrative workload for physicians

• Improved appointment availability, including same-day and next-day options

Healtheon's platform provided:

• Digital infrastructure for streamlined healthcare administration

• Enhanced patient engagement tools

• Team-based care delivery framework

• Integrated systems for consistent cross-location patient experiences

This partnership demonstrates how established medical practices can leverage digital innovation to improve healthcare accessibility while enhancing operational efficiency.

For inquiries or further information, please email: info@healtheon.ca