Ottawa faces a significant primary care gap, with up to 150,000 residents lacking access to primary care according to Ottawa Public Health (January 2023). This shortage particularly affects visible minorities and recent immigrants.

In this case study, an established medical practice in Ottawa's west end with two clinic locations and four physicians serving 10,000 patients partnered with Healtheon to address these accessibility challenges:

The practice implemented Healtheon's innovative healthcare delivery model to optimize operations and increase capacity. This strategic partnership allowed the practice to serve more patients while maintaining quality of care.

Through this implementation, the practice achieved:

• 55% increase in website usability and digital accessibility

• 15% increase in patient capacity across both locations

• 25% reduction in administrative workload

• Improved access for previously underserved populations

Healtheon's solution provided:

• Comprehensive digital health platform implementation

• Optional patient plans, including free options

• Team-based care delivery model

• Enhanced digital accessibility for diverse communities

This partnership illustrates how Healtheon is working to close the primary care gap in Ottawa by enhancing practice efficiency and expanding access to underserved populations.

For inquiries or further information, please email: info@healtheon.ca